Privacy Policy

Welcome to Tea Spins Casino’s Privacy Policy. This document explains how we, Tea Spins Casino (“we,” “us,” or “our”), collect, use, store, and safeguard your personal information when you access and use our website teaspinscasino.uk and related services. By using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is Tea Spins Casino Limited, registered in the United Kingdom. Our registered office is at 45 High Street, London, SW1A 1AA, United Kingdom. For any questions or concerns regarding your privacy or this policy, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect various types of personal information to provide and improve our services, including but not limited to:

Full name, date of birth, and gender
Contact details such as email address, telephone number, and residential address
Account registration information and login credentials
Transaction details including deposits, withdrawals, and payment methods
IP address, device information, and browser type
Usage data such as login times, game preferences, and session duration
Verification documents for identity and age confirmation (e.g., passport, driver’s licence)
Information obtained from third parties for fraud prevention and responsible gambling checks
Any other information you voluntarily provide when contacting us or using our services

3. How We Use Your Personal Data

Your personal data is used for the following purposes:

To create, verify, and manage your account
To comply with UK Gambling Commission regulations and other legal obligations, including anti-money laundering (AML) and age verification
To process payments, withdrawals, and bonuses
To provide customer support and respond to your inquiries
To personalise your experience by tailoring content and offers
To send you service-related communications and marketing messages with your consent
To monitor and prevent fraudulent or suspicious activity
To conduct internal audits, data analysis, and improve our services
To enforce our terms and conditions and protect our legal rights

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful grounds for processing include:

Your explicit consent where required (e.g., marketing communications)
Performance of a contract (providing you with gambling services)
Compliance with legal obligations imposed by UK gambling and financial regulations
Legitimate interests pursued by Tea Spins Casino, such as fraud prevention and service improvement, provided these do not override your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory requirements. Typically, your data is kept for up to seven years following account closure or last activity, in line with UK Gambling Commission guidelines and financial record-keeping obligations. Certain information may be retained longer if required by law or for dispute resolution.

6. Marketing and Communication Preferences

We may send you promotional offers and updates about Tea Spins Casino and our partners if you have opted in. You can manage your marketing preferences at any time via your account settings or by clicking the unsubscribe link in our communications. You have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, ensure security, analyse usage patterns, and deliver personalised advertising. These include:

Essential cookies necessary for website functionality
Performance cookies to monitor site performance and usage
Functionality cookies to remember your preferences
Targeting or advertising cookies to provide relevant offers

You can control or disable cookies through your browser settings; however, some cookies are essential for the proper operation of our services.

8. Sharing Your Data

We may disclose your personal data to:

Third-party service providers such as payment processors, identity verification agents, and software vendors
Regulatory authorities including the UK Gambling Commission and law enforcement agencies, where legally required
Affiliates and business partners involved in delivering our services
Any third parties authorised by you to receive your data

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

You have the following rights regarding your personal data under UK GDPR:

The right to be informed about how your data is used
The right to access the personal data we hold about you
The right to rectify inaccurate or incomplete data
The right to erasure under certain conditions (“right to be forgotten”)
The right to restrict or object to processing in specific circumstances
The right to data portability
The right to withdraw consent at any time
The right not to be subject to solely automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable laws.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about our data handling, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk.

13. Responsible Gambling

Tea Spins Casino is committed to promoting responsible gambling. We may use your data to help identify and support players at risk of gambling-related harm. For more information and support, please visit the UK Gambling Commission’s responsible gambling page at https://www.gamblingcommission.gov.uk/for-the-public/Your-rights or contact organisations such as BeGambleAware.

Last updated: 15.06.2024